Zoom rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
1,377
Verified customer feedback
Recent Change
About Zoom
Zoom is a technology company offering a comprehensive collaboration platform called Zoom Workplace, which includes video conferencing, team chat, cloud phone systems, email, calendar, and productivity tools. They provide solutions for various industries and audiences, focusing on connecting teams and streamlining customer experiences through AI-first features.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 1.3 | 1,377(+1) | |
| Jan 08, 2026 | 1.3 | 1,376 | |
| Jan 07, 2026 | 1.3 | 1,376 | |
| Jan 06, 2026 | 1.3 | 1,376(+1) | |
| Jan 05, 2026 | 1.3 | 1,375(+1) | |
| Jan 04, 2026 | 1.3 | 1,374 | |
| Jan 03, 2026 | 1.3 | 1,374 | |
| Jan 02, 2026 | 1.3 | 1,374 | |
| Jan 01, 2026 | 1.3 | 1,374 | |
| Dec 31, 2025 | 1.3 | 1,374 |
📊 AI Summary
The overall customer sentiment for Zoom is overwhelmingly negative, reflected in the 1.3/5 rating from 1348 reviews. Customers frequently cite severe issues with billing, auto-renewal, and a complete lack of accessible or effective customer support. While the website promotes a broad suite of collaboration tools, reviews focus heavily on platform instability, poor service, and frustrating cancellation/refund processes.
What customers like
- The platform is quick to set up (mentioned in one review).
- The product is widely used across various companies.
- The website highlights a comprehensive suite of collaboration tools (Meetings, Chat, Phone, AI).
Main concerns
- Extremely poor and inaccessible customer support (AI-only, long waits, unhelpful agents).
- Aggressive and unfair billing practices (unwanted auto-renewals, difficulty canceling, refusal of refunds).
- Technical instability, slow loading times, and frequent disconnections.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano