Xero rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
10,308
Verified customer feedback
Recent Change
About Xero
Xero provides cloud-based accounting software primarily designed for small businesses and solopreneurs. The platform offers features for managing finances, tracking cash flow, invoicing, payroll, and reporting, often integrating with other business applications.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 4.1 | 10,308(+6) | |
| Jan 08, 2026 | 4.1 | 10,302(+6) | |
| Jan 07, 2026 | 4.1 | 10,296(+2) | |
| Jan 06, 2026 | 4.1 | 10,294 | |
| Jan 05, 2026 | 4.1 | 10,294 | |
| Jan 04, 2026 | 4.1 | 10,294(+1) | |
| Jan 03, 2026 | 4.1 | 10,293 | |
| Jan 02, 2026 | 4.1 | 10,293(+2) | |
| Jan 01, 2026 | 4.1 | 10,291(+3) | |
| Dec 31, 2025 | 4.1 | 10,288 |
📊 AI Summary
Xero is generally well-regarded by users for its comprehensive features, ease of use for daily accounting tasks, and strong integration capabilities, leading to a positive overall rating of 4/5. However, a recurring theme in negative feedback centers on difficulties with customer support accessibility and occasional usability issues, particularly regarding non-intuitive design or unwanted software changes.
What customers like
- Efficient and easy to use for daily accounting and business management.
- Excellent onboarding support and guidance from knowledgeable staff members.
- Strong feature set, including integrations, reporting, and cloud access.
Main concerns
- Customer support can be difficult to access, often requiring users to search through numerous articles instead of speaking to a person.
- Software changes (like automatic currency defaults) can negatively impact established workflows.
- The interface is sometimes not intuitive, especially for Mac users or those new to accounting.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano