Vendasta rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
0
Verified customer feedback
About Vendasta
Vendasta provides an AI-powered customer engagement platform designed for digital agencies to acquire, retain, and scale their Small and Medium Business (SMB) clients. The platform offers a suite of tools including AI workforce solutions, marketing automation, CRM, and reporting to help agencies manage client services efficiently. They cater to various agency types, offering resellable products and professional services to facilitate growth.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
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📊 AI Summary
Vendasta receives generally positive feedback, with many partners praising the platform's transformative impact on their agencies and highlighting exceptional support from specific account managers and success teams. However, a significant minority of reviews report severe issues related to unmet promises, inaccurate platform data (specifically the Snapshot Report), and difficulties with customer service, including cancellation and refund processes.
What customers like
- Platform is a 'game-changer' for agency growth and expanding capabilities.
- Exceptional, responsive, and personalized support from specific team members (e.g., Seyi Abe, Braedon G, Haley Babich).
- Comprehensive training and onboarding provided, helping users master the system.
Main concerns
- Platform data/reports (Snapshot Report) were found to be inaccurate or unreliable.
- Failure to deliver on initial promises and poor follow-through after initial sales/onboarding.
- Significant difficulty in canceling accounts and receiving promised refunds, with support becoming unresponsive.
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