TouchBistro rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
320
Verified customer feedback
About TouchBistro
TouchBistro provides an all-in-one restaurant management Point of Sale (POS) system designed to handle front-of-house, back-of-house, and guest engagement solutions on a single platform. Their offerings include core POS functionality, reporting, payment processing, inventory management, and online ordering capabilities for various restaurant types.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 2.0 | 320 | |
| Jan 09, 2026 | 2.0 | 320 | |
| Jan 08, 2026 | 2.0 | 320 | |
| Jan 07, 2026 | 2.0 | 320 | |
| Jan 06, 2026 | 2.0 | 320 | |
| Jan 05, 2026 | 2.0 | 320 | |
| Jan 04, 2026 | 2.0 | 320 | |
| Jan 03, 2026 | 2.0 | 320 | |
| Jan 02, 2026 | 2.0 | 320 | |
| Jan 01, 2026 | 2.0 | 320 |
📊 AI Summary
TouchBistro receives overwhelmingly negative feedback, evidenced by a low 2.3/5 rating, with severe complaints centered on recent cloud migration issues, unreliable server uptime, and extremely poor technical support responsiveness. While a small minority of users praise the system for being user-friendly and effective in fast-paced environments, the dominant theme is frustration over system instability, difficult cancellation policies, and operational disruptions caused by updates.
What customers like
- System is powerful and effective for fast-paced environments (e.g., custom ice cream shops).
- User-friendly interface that is easy for new staff to learn.
- Positive feedback on hardware and overall service quality from a few users.
Main concerns
- Severe instability and downtime following recent cloud migration and updates, leading to lost sales.
- Extremely poor and unresponsive technical support, often involving long wait times and unresolved issues.
- Aggressive and difficult contract/cancellation policies, including unexpected auto-renewals for add-on services.
💡 About This Data
Daily Updates
Data is refreshed every 24 hours
AI Analysis
Monthly comparisons powered by GPT-5-nano