Tidio rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
0
Verified customer feedback
About Tidio
Tidio is a SaaS company providing a comprehensive customer service software suite that combines Live Chat, AI-powered chatbots (Lyro AI Agent), and a Help Desk solution. Their platform is designed to automate customer interactions, improve resolution rates, and enhance efficiency for sales, marketing, and support teams.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
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📊 AI Summary
Tidio receives overwhelmingly positive feedback, particularly praising its user-friendliness, powerful AI chatbot capabilities (Lyro), and exceptional customer support responsiveness. Customers frequently highlight the ease of setup and the effectiveness of the 'Flows' feature in automating common inquiries and improving efficiency.
What customers like
- Exceptional and fast customer support/tech support, often mentioning specific helpful agents.
- Powerful and easy-to-use AI chatbot (Lyro) that can be trained on help center content.
- User-friendly platform with quick setup and smooth website integration.
- Effective automation via 'Flows' for handling common questions without human intervention.
Main concerns
- One user mentioned initial setup hiccups, though support resolved them quickly.
- One user expressed a desire for more advanced connection capabilities (specific feature request).
- The overall review pool is heavily skewed positive, with only one low rating mentioned (Review 8, which was still positive about support).
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