ShipStation rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
0
Verified customer feedback
About ShipStation
ShipStation is a scalable shipping software platform designed to help e-commerce businesses centralize order fulfillment, automate workflows, and manage shipping operations across multiple selling channels. It offers features like rate shopping across major carriers (UPS, USPS, FedEx), inventory management, and branded customer experiences for returns and tracking. The service targets small businesses through enterprises looking to optimize their logistics and reduce shipping costs.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
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📊 AI Summary
ShipStation receives a low overall rating of 2.9/5, indicating significant customer dissatisfaction despite its powerful feature set. While some users praise its core functionality for label printing, automation, and cost savings, the overwhelming negative sentiment centers on extremely poor customer support, billing issues, and difficulties with complex tasks like filing claims or setting up non-automated shipments. Many long-term users report feeling abandoned by support, especially when facing technical errors or billing disputes.
What customers like
- Effective for managing shipping processes and printing labels when working correctly.
- Offers significant cost savings through discounted carrier rates (up to 90% off).
- Strong automation features that can significantly increase label creation speed (15x more labels per hour).
Main concerns
- Customer service is consistently described as horrible, slow, unhelpful, outsourced, and relying on copy-paste replies.
- Significant issues with billing, unauthorized charges, and difficulty obtaining refunds for service failures or errors.
- Complexity in setting up single shipments outside of automated platform processes and issues with accurate rate calculation for specific mail types.
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