Sendcloud rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
3,559
Verified customer feedback
Recent Change
About Sendcloud
Sendcloud is Europe’s leading shipping software platform designed for e-commerce businesses to streamline logistics operations. It provides a centralized interface for managing shipping, tracking, returns, and integrating with various carriers and e-commerce platforms. The service aims to help businesses scale efficiently by automating processes and offering access to pre-negotiated carrier rates.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 4.3 | 3,559(+2) | |
| Jan 09, 2026 | 4.3 | 3,557(+1) | |
| Jan 08, 2026 | 4.3 | 3,556(+4) | |
| Jan 07, 2026 | 4.3 | 3,552(+2) | |
| Jan 06, 2026 | 4.3 | 3,550(+3) | |
| Jan 05, 2026 | 4.3 | 3,547(+2) | |
| Jan 04, 2026 | 4.3 | 3,545(+2) | |
| Jan 03, 2026 | 4.3 | 3,543(+3) | |
| Jan 02, 2026 | 4.3 | 3,540 | |
| Jan 01, 2026 | 4.3 | 3,540 |
📊 AI Summary
Sendcloud receives overwhelmingly positive feedback, with customers frequently praising its user-friendliness, reliability, and significant positive impact on logistics efficiency. Key strengths highlighted include excellent customer support, seamless onboarding, and the ability to simplify complex shipping and returns management for small to medium-sized businesses. The primary negative point mentioned is the introduction of a monthly fee, though some users acknowledge its necessity for platform maintenance.
What customers like
- Exceptional customer support and onboarding experiences, often citing specific staff members as excellent.
- Significant simplification and automation of shipping, tracking, and returns processes.
- Reliable platform performance with few technical issues and good integration capabilities (e.g., Shopify).
- Access to better shipping rates and cost savings compared to direct courier engagement.
Main concerns
- Introduction of a monthly subscription fee, which some long-term users disliked.
- Potential for shipping costs to increase locally as Sendcloud expands its local presence (in one specific case).
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano