Salesforce rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
598
Verified customer feedback
About Salesforce
Salesforce is a leading provider of AI-powered Customer Relationship Management (CRM) solutions, offering a comprehensive suite of products across Sales, Service, Marketing, Commerce, and Data management. They aim to help businesses drive customer success by integrating human agents with AI across various functions and industries.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 1.5 | 598 | |
| Jan 08, 2026 | 1.5 | 598(+2) | |
| Jan 07, 2026 | 1.5 | 596 | |
| Jan 06, 2026 | 1.5 | 596 | |
| Jan 05, 2026 | 1.5 | 596 | |
| Jan 04, 2026 | 1.5 | 596 | |
| Jan 03, 2026 | 1.5 | 596 | |
| Jan 02, 2026 | 1.5 | 596 | |
| Jan 01, 2026 | 1.5 | 596(-1) | |
| Dec 31, 2025 | 1.5 | 597 |
📊 AI Summary
The overall customer sentiment for Salesforce is overwhelmingly negative, reflected in a very low 1.5/5 rating across 593 reviews. Key complaints center on extremely poor customer service, aggressive billing practices, difficulty in canceling services, and the platform's complexity or outdated nature for some users. While the website promotes a robust, AI-driven platform, reviews suggest significant friction in implementation, support, and contract management.
What customers like
- The software 'works' (mentioned in one review, though immediately qualified with negative context)
- Possesses an 'exceptional sales team' that sells the vision (though this is framed negatively regarding post-sale support)
- Mobile app functionality for basic contact info is noted as good (though compared unfavorably to Outlook/Google)
Main concerns
- Horrible, nonexistent, or unresponsive customer service and support, including failure to resolve billing issues.
- Aggressive billing practices, including charging for canceled services, annual price hikes (10%+), and difficulty in downgrading or exiting contracts.
- Platform issues, including being cumbersome, outdated, enabling spam abuse, and failing to deliver on sales promises (e.g., Einstein Activity Capture issues).
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AI Analysis
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