Pabbly Email Marketing rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
71
Verified customer feedback
About Pabbly Email Marketing
Pabbly Email Marketing is a SaaS platform designed to help businesses send email newsletters and manage customer communications, emphasizing high inbox rates and deliverability. It is part of the larger Pabbly suite, which includes automation (Pabbly Connect), subscription billing, and chatflow tools. The service offers features like unlimited email sending, multiple SMTP integrations, and basic automation.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 1.5 | 71 | |
| Jan 08, 2026 | 1.5 | 71 | |
| Jan 07, 2026 | 1.5 | 71 | |
| Jan 06, 2026 | 1.5 | 71 | |
| Jan 05, 2026 | 1.5 | 71 | |
| Jan 04, 2026 | 1.5 | 71 | |
| Jan 03, 2026 | 1.5 | 71 | |
| Jan 02, 2026 | 1.5 | 71 | |
| Jan 01, 2026 | 1.5 | 71 | |
| Dec 31, 2025 | 1.5 | 71 |
📊 AI Summary
Pabbly Email Marketing receives overwhelmingly negative customer reviews, reflected in its 1.5/5 rating, primarily due to severe issues with customer support, billing practices, and platform reliability. While some users acknowledge the tool's functionality (especially Pabbly Connect) and competitive pricing, the pervasive complaints about unresponsive support, difficulty obtaining refunds, and platform bugs overshadow any perceived benefits. The overall sentiment is highly negative, suggesting significant operational and customer relations problems.
What customers like
- Pabbly Connect is noted by some users as efficient for workflow automation and integration.
- The platform offers competitive pricing, including unlimited email sending capabilities.
- Features like unlimited SMTP connections and auto-follow-up to non-openers are highlighted as valuable by a few users.
Main concerns
- Customer support is consistently described as non-responsive, unhelpful, and dismissive, often failing to read support tickets properly.
- Numerous complaints regarding billing issues, including unauthorized charges, difficulty canceling subscriptions, and refusal to issue refunds despite stated guarantees.
- Platform reliability issues, including bugs, broken automations, and critical errors that led to list destruction (e.g., emailing unsubscribers).
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AI Analysis
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