mSpy rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
0
Verified customer feedback
About mSpy
mSpy is a software provider offering a cell phone tracking and monitoring tool primarily marketed for parental control. The service allows users to monitor various activities on a target device, including messages, calls, location, and social media usage, often claiming to operate undetected.
📈 Latest Analysis
Key Factors
- Overall positive sentiment regarding software effectiveness and ease of use remains consistent.
- Persistent negative feedback regarding customer support responsiveness and subscription management is unchanged.
- The minor rating increase (2.5 to 2.6) suggests a slight positive fluctuation rather than a fundamental shift.
Recommendations
- Investigate the cause of the minor rating increase (2.5 to 2.6) to see if any recent operational changes correlated with this small improvement.
- Continue addressing recurring complaints about customer support responsiveness, as this remains the primary friction point.
- Review subscription renewal processes for clarity and ease, as this continues to generate negative reviews.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
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📊 AI Summary
mSpy generally receives positive feedback, evidenced by a high overall rating and a large majority of 5-star reviews. Customers frequently praise the software's effectiveness and ease of use, though recurring issues with customer support responsiveness and subscription management are noted concerns.
What customers like
- The monitoring features are highly effective and work as advertised.
- The application is easy to install and use, even for non-technical users.
- Good value for the price when the service functions correctly.
Main concerns
- Significant frustration with slow or unhelpful customer support responses.
- Difficulties or confusion surrounding subscription cancellation and billing.
- Occasional reports of features not working consistently or requiring frequent updates.
Key Themes
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano