LiveChat rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
91
Verified customer feedback
About LiveChat
LiveChat provides AI-powered live chat software designed to help businesses increase online sales, improve customer satisfaction, and automate customer service. The platform offers features for real-time communication, integration with over 200 tools, and AI assistance via ChatBot and Copilot.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 07, 2026 | 2.8 | 91 | |
| Jan 06, 2026 | 2.8 | 91 | |
| Jan 05, 2026 | 2.8 | 91 | |
| Jan 04, 2026 | 2.8 | 91 | |
| Jan 03, 2026 | 2.8 | 91 | |
| Jan 02, 2026 | 2.8 | 91 | |
| Jan 01, 2026 | 2.8 | 91 | |
| Dec 31, 2025 | 2.8 | 91 | |
| Dec 30, 2025 | 2.8 | 91 | |
| Dec 29, 2025 | 2.8 | 91 |
📊 AI Summary
LiveChat receives a very low overall rating of 2.8/5, indicating significant customer dissatisfaction despite some positive feedback on UI/UX and initial support. The dominant themes in negative reviews revolve around severe stability issues, poor AI performance, aggressive billing practices, and unresponsive customer service regarding technical problems and refunds.
What customers like
- Superior UI/UX compared to competitors like Zendesk and Intercom.
- Responsive and helpful initial product support (mentioned in one review).
- Easy to use and quick to set up (website claim supported by one positive review).
Main concerns
- Severe stability issues, frequent logging out, and app failures impacting business operations.
- Aggressive billing practices, unauthorized charges, and difficulty obtaining refunds.
- AI (ChatBot) functionality is severely lacking, delivering wrong or irrelevant answers.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano