Kapwing rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
1,343
Verified customer feedback
Recent Change
About Kapwing
Kapwing is a modern, cloud-based video creation platform that offers a suite of AI-powered tools designed to streamline content creation for individuals and teams. It provides features for editing, subtitling, resizing, repurposing, and generating video content, aiming to make video production faster and more accessible.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 2.6 | 1,343(+1) | |
| Jan 08, 2026 | 2.6 | 1,342(+1) | |
| Jan 07, 2026 | 2.6 | 1,341(+1000) | ↑+1.60 |
| Jan 06, 2026 | 1.0 | 341 | |
| Jan 05, 2026 | 1.0 | 341 | |
| Jan 04, 2026 | 1.0 | 341 | |
| Jan 03, 2026 | 1.0 | 341(+1) | |
| Jan 02, 2026 | 1.0 | 340 | |
| Jan 01, 2026 | 1.0 | 340 | |
| Dec 31, 2025 | 1.0 | 340 |
📊 AI Summary
Kapwing receives a very low overall rating, driven primarily by widespread dissatisfaction with its shift to a paid model, restrictive export limitations, and poor customer support. While some users appreciate the advanced timeline controls and AI repurposing features, the dominant sentiment revolves around feeling misled by pricing, being charged for unavailable features, and experiencing punitive data deletion policies.
What customers like
- Offers extensive control in the timeline, including keyframes and custom animations.
- The 'Repurpose Video' button is useful for creating short-form content from long videos.
- Subtitler tool is highly praised for accessibility, especially for deaf users.
Main concerns
- Severe customer service issues, including slow responses and unhelpful generic answers.
- Aggressive and deceptive monetization practices, including charging for features that later become unavailable (e.g., YouTube link conversion) and penalizing users for testing features.
- Punitive data handling, such as permanently deleting projects after short billing delays or cancellations, coupled with strict no-refund policies.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano