JivoChat rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
33
Verified customer feedback
About JivoChat
JivoChat is an omnichannel customer service platform offering live chat software for websites and mobile apps, integrating various communication channels like WhatsApp, Instagram, Facebook, and telephony. The platform aims to centralize customer interactions, automate support via chatbots and AI agents, and provide tools for lead generation and team management.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 05, 2026 | 3.3 | 33 | |
| Jan 04, 2026 | 3.3 | 33 | |
| Jan 03, 2026 | 3.3 | 33 | |
| Jan 02, 2026 | 3.3 | 33 | |
| Jan 01, 2026 | 3.3 | 33 | |
| Dec 31, 2025 | 3.3 | 33 | |
| Dec 30, 2025 | 3.3 | 33 | |
| Dec 29, 2025 | 3.3 | 33 | |
| Dec 28, 2025 | 3.3 | 33 | |
| Dec 27, 2025 | 3.3 | 33 |
📊 AI Summary
JivoChat receives mixed reviews, with an overall rating of 3.4/5. Positive feedback highlights the platform's ease of deployment, competitive pricing, and strong integration capabilities, particularly with WhatsApp. However, significant negative sentiment revolves around severe customer service failures, abrupt and substantial price increases for existing users, and critical issues with platform reliability, including lost chats and login problems.
What customers like
- Simple and quick deployment for live chat functionality.
- Strong integration capabilities, especially with WhatsApp and social media messengers.
- Competitive pricing structure compared to alternatives, offering good value for features.
Main concerns
- Extremely poor and unresponsive customer support, often requiring users to re-explain issues.
- Abrupt and significant price hikes (300%) for existing customers, leading to breaches of trust.
- Platform instability, including frequent disconnections, failure to sync chats, and login issues.
💡 About This Data
Daily Updates
Data is refreshed every 24 hours
AI Analysis
Monthly comparisons powered by GPT-5-nano