Hubspot rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
1,008
Verified customer feedback
Recent Change
About Hubspot
HubSpot provides an all-in-one Customer Platform featuring integrated software tools for marketing, sales, customer service, content management, and data management, powered by AI capabilities like Breeze. They aim to help businesses, from startups to enterprises, unify their teams and data to generate leads, close deals, and improve customer retention.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 1.8 | 1,008(+2) | |
| Jan 08, 2026 | 1.8 | 1,006(+1) | |
| Jan 07, 2026 | 1.8 | 1,005(+1) | |
| Jan 06, 2026 | 1.8 | 1,004(+2) | |
| Jan 05, 2026 | 1.8 | 1,002 | |
| Jan 04, 2026 | 1.8 | 1,002 | |
| Jan 03, 2026 | 1.8 | 1,002 | |
| Jan 02, 2026 | 1.8 | 1,002 | |
| Jan 01, 2026 | 1.8 | 1,002 | |
| Dec 31, 2025 | 1.8 | 1,002 |
📊 AI Summary
HubSpot receives overwhelmingly negative feedback despite promoting an attractive free tier and comprehensive platform on its website. The primary complaints revolve around extremely high and rapidly escalating costs, onerous yearly contract terms that trap dissatisfied users, and severely poor customer service experiences characterized by unhelpful responses and onboarding failures. While the website emphasizes growth metrics and an integrated AI platform, reviews suggest significant usability issues, feature limitations on lower tiers, and aggressive sales tactics.
What customers like
- Seems like good folks overall (Review 1)
- Offers a free tier to start (Review 2)
- Website highlights strong reported customer success metrics (129% more leads, 36% more deals)
Main concerns
- Costs ramp up very quickly and tiers are automatically upgraded without clear notice.
- Extremely onerous and difficult yearly contract terms; customers feel trapped when dissatisfied.
- Terrible, slow, and generic customer service that fails to provide actionable solutions.
- Sales representatives are accused of overselling with false information.
- Specific features (like social scheduling or workflows) are locked behind expensive upgrades.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano