Gusto rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
2,337
Verified customer feedback
About Gusto
Gusto provides cloud-based payroll, HR, and benefits administration software primarily for small and medium-sized businesses. The platform aims to streamline complex tasks like tax filing, employee onboarding, and compensation management.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 2.8 | 2,337 | |
| Jan 09, 2026 | 2.8 | 2,337(-1) | ↑+0.10 |
| Jan 08, 2026 | 2.7 | 2,338(+1) | ↓-0.10 |
| Jan 07, 2026 | 2.8 | 2,337 | |
| Jan 06, 2026 | 2.8 | 2,337(+2) | |
| Jan 05, 2026 | 2.8 | 2,335 | |
| Jan 04, 2026 | 2.8 | 2,335 | |
| Jan 03, 2026 | 2.8 | 2,335 | |
| Jan 02, 2026 | 2.8 | 2,335 | |
| Jan 01, 2026 | 2.8 | 2,335 |
📊 AI Summary
Gusto receives mixed reviews, with an overall rating of 2.9/5. While many users praise the platform's user-friendliness, intuitive design, and effectiveness in streamlining basic payroll functions, a significant number of reviews report severe issues related to customer support, tax filing errors, and financial mismanagement.
What customers like
- Platform is flexible, user-friendly, and intuitive for running payroll.
- Effective for streamlining payroll processes, especially for simple business needs.
- Positive experiences with onboarding and initial setup for some users.
Main concerns
- Frequent and severe customer support failures, including long resolution times and being transferred repeatedly.
- Critical errors in tax filing (federal and state) leading to penalties and financial loss for businesses.
- Issues with account access, billing errors, and handling of employee funds/benefits.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano