Gist rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
17
Verified customer feedback
About Gist
Gist is an all-in-one SaaS platform providing integrated tools for customer communication, including Live Chat, Help Desk, Email Marketing, Marketing Automation, and CRM capabilities. It aims to unify customer interactions across support, sales, and marketing functions into a single application for businesses.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 2.1 | 17 | |
| Jan 08, 2026 | 2.1 | 17 | |
| Jan 07, 2026 | 2.1 | 17 | |
| Jan 06, 2026 | 2.1 | 17 | |
| Jan 05, 2026 | 2.1 | 17 | |
| Jan 04, 2026 | 2.1 | 17(-1) | ↓-0.10 |
| Jan 03, 2026 | 2.2 | 18(+1) | ↑+0.10 |
| Jan 02, 2026 | 2.1 | 17 | |
| Jan 01, 2026 | 2.1 | 17 | |
| Dec 31, 2025 | 2.1 | 17 |
📊 AI Summary
Gist receives overwhelmingly negative feedback, reflected in its 1.9/5 rating, primarily due to severe issues with customer support responsiveness, billing practices, and failure to pay affiliate commissions. While some long-term users praise the product's feature richness, continuous improvement, and helpfulness of specific support staff, these positive aspects are heavily overshadowed by widespread complaints regarding financial dishonesty and unreliable service.
What customers like
- Product is feature-rich and continuously improving with new capabilities.
- Some users report exceptional, friendly, and helpful live chat support staff (Jitta, Ruchi, Indrani).
- The tool is considered a good alternative to other solutions, offering a unified platform at a reasonable price point.
Main concerns
- Widespread failure to pay affiliate fees, with delays spanning over a year and evasive communication.
- Severe customer support issues, including slow responses (hours or months), radio silence, and unqualified staff.
- Serious concerns regarding billing ethics, including unauthorized plan changes, difficulty removing payment information, and failure to honor lifetime deals (ConvertFox/AppSumo).
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano