GetResponse rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
889
Verified customer feedback
About GetResponse
GetResponse is a comprehensive SaaS platform specializing in email marketing and marketing automation, offering tools for list growth, landing page creation, and sales funnel management. The platform integrates AI features across its services, including email generation and website building, to help businesses promote and sell products across controlled channels like email, SMS, and web push notifications.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 05, 2026 | 4.1 | 889 | |
| Jan 04, 2026 | 4.1 | 889 | |
| Jan 03, 2026 | 4.1 | 889(+1) | |
| Jan 02, 2026 | 4.1 | 888 | |
| Jan 01, 2026 | 4.1 | 888 | |
| Dec 31, 2025 | 4.1 | 888 | |
| Dec 30, 2025 | 4.1 | 888(+1) | |
| Dec 29, 2025 | 4.1 | 887 | |
| Dec 28, 2025 | 4.1 | 887(+2) | |
| Dec 27, 2025 | 4.1 | 885 |
📊 AI Summary
GetResponse generally receives very positive feedback, highlighted by an overall rating of 3.9/5 from 849 reviews. Customers frequently praise the platform's powerful yet easy-to-use features, modern interface, and exceptional 24/7 customer support, often citing specific agents for providing excellent onboarding and problem resolution. The main drawbacks mentioned relate to pricing tiers, specifically the lack of workflow automation features at certain price points and a strict no-refund policy.
What customers like
- Exceptional and highly professional customer support, especially during onboarding calls with named experts.
- Powerful yet easy-to-use platform for email marketing, automation, and landing page creation.
- Modern, flexible interface, with some users migrating successfully from competitors like ActiveCampaign.
- Strong feature set including drag-and-drop functionality and good integration of HTML/JavaScript.
Main concerns
- Workflow automation features are reportedly unavailable at certain price points (e.g., the $200 tier).
- Strict policy against issuing pro-rated refunds for annual subscriptions cancelled early.
- Occasional initial setup blocks or confusion regarding advanced features like landing pages and automation.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano