Froged rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
27
Verified customer feedback
About Froged
Froged is an omnichannel customer service platform that combines AI and human expertise to manage customer interactions across various channels. It offers features like a help desk, automated campaigns, reporting, and deep integration capabilities for modern businesses. The platform aims to increase agent productivity and consolidate communication tools into a single stack.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 3.4 | 27 | |
| Jan 09, 2026 | 3.4 | 27 | |
| Jan 08, 2026 | 3.4 | 27 | |
| Jan 07, 2026 | 3.4 | 27 | |
| Jan 06, 2026 | 3.4 | 27 | |
| Jan 05, 2026 | 3.4 | 27 | |
| Jan 04, 2026 | 3.4 | 27 | |
| Jan 03, 2026 | 3.4 | 27 | |
| Jan 02, 2026 | 3.4 | 27 | |
| Jan 01, 2026 | 3.4 | 27 |
📊 AI Summary
Froged receives mixed reviews, with a moderate overall rating of 3.4/5. Positive feedback frequently praises the comprehensive feature set, responsiveness of the support team, and the platform's effectiveness in managing customer interactions. However, significant negative reviews highlight severe issues related to unethical business practices, particularly concerning lifetime deals (LTDs) and job application processes, alongside complaints about intrusive pop-ups.
What customers like
- Responsive and professional customer success team.
- Comprehensive, feature-rich software for managing customer processes (chat, email, automation).
- Ease of use, especially for segmentation and behavior marketing.
- Fast setup and integration capabilities.
Main concerns
- Unethical handling of Lifetime Deal (LTD) accounts, threatening to revoke access over separate contract breaches.
- Poor candidate experience during hiring, involving ghosting after requiring a design task.
- Intrusive in-app pop-ups and confusing unsubscribe page localization.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano