Freshbooks rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
976
Verified customer feedback
About Freshbooks
Freshbooks is a software provider specializing in accounting, invoicing, and bookkeeping solutions primarily aimed at small businesses and consultants. The platform focuses on simplifying financial management tasks such as tracking time, sending invoices, and managing accounts.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 08, 2026 | 3.9 | 976 | |
| Jan 07, 2026 | 3.9 | 976 | |
| Jan 06, 2026 | 3.9 | 976 | |
| Jan 05, 2026 | 3.9 | 976(+2) | ↑+0.10 |
| Jan 04, 2026 | 3.8 | 974 | |
| Jan 03, 2026 | 3.8 | 974 | |
| Jan 02, 2026 | 3.8 | 974 | |
| Jan 01, 2026 | 3.8 | 974 | |
| Dec 31, 2025 | 3.8 | 974 | |
| Dec 30, 2025 | 3.8 | 974 |
📊 AI Summary
Freshbooks receives a mixed overall rating of 3.9/5, with many users praising its simplicity and ease of use, especially when compared to competitors like QuickBooks. However, recurring negative feedback centers on recent pricing increases, difficulties with customer support responsiveness in some cases, and challenges with specific features like bank data downloads or new security implementations.
What customers like
- Simple and easy-to-use interface, especially for novices.
- Excellent and responsive customer support when needed, with knowledgeable staff.
- Significantly easier and less overwhelming than competitors like QuickBooks.
Main concerns
- Pricing has become perceived as too high for the features offered.
- Issues with system stability, including service suspensions without notification.
- Difficulties learning the system or integrating specific features like bank data downloads.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano