Format rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
12
Verified customer feedback
About Format
Format is a platform that provides website building services primarily aimed at creative professionals such as photographers, designers, and filmmakers, offering portfolio hosting, client management tools, and e-commerce capabilities.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 2.0 | 12 | |
| Jan 09, 2026 | 2.0 | 12 | |
| Jan 08, 2026 | 2.0 | 12 | |
| Jan 07, 2026 | 2.0 | 12 | |
| Jan 06, 2026 | 2.0 | 12 | |
| Jan 05, 2026 | 2.0 | 12 | |
| Jan 04, 2026 | 2.0 | 12 | |
| Jan 03, 2026 | 2.0 | 12 | |
| Jan 02, 2026 | 2.0 | 12 | |
| Jan 01, 2026 | 2.0 | 12 |
📊 AI Summary
Format has a very poor overall rating of 2/5 based on 12 reviews, indicating significant customer dissatisfaction. The primary complaints revolve around severe billing issues, poor customer support responsiveness, and misleading sales practices regarding service inclusions.
What customers like
- Nice and easy-to-use interface and customizable themes.
- Positive feedback on the quality of customer support when reached (though this is contradicted by other reviews).
- Platform offers robust tools for creatives, including client management and commission-free selling.
Main concerns
- Severe and persistent billing problems, including unauthorized recurring charges and issues with cancellations.
- Poor and unresponsive customer support, often relying on bots and failing to resolve technical or billing issues promptly.
- Allegations of bait-and-switch tactics regarding bundled services (like design services) based on promotional pricing.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano