Crazyegg rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
12
Verified customer feedback
About Crazyegg
Crazy Egg is a SaaS company providing website optimization tools, including heatmaps, session recordings, A/B testing, surveys, and web analytics. They aim to help businesses understand visitor behavior and improve conversion rates on their websites. The platform is designed for easy setup, often integrating with tools like Google Tag Manager.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 08, 2026 | 2.0 | 12 | |
| Jan 07, 2026 | 2.0 | 12 | |
| Jan 06, 2026 | 2.0 | 12 | |
| Jan 05, 2026 | 2.0 | 12 | |
| Jan 04, 2026 | 2.0 | 12 | |
| Jan 03, 2026 | 2.0 | 12 | |
| Jan 02, 2026 | 2.0 | 12 | |
| Jan 01, 2026 | 2.0 | 12 | |
| Dec 31, 2025 | 2.0 | 12 | |
| Dec 30, 2025 | 2.0 | 12 |
📊 AI Summary
Customer sentiment for Crazy Egg is highly polarized, resulting in a low overall rating of 2/5. Positive reviews praise the product's effectiveness in identifying website improvements and highlight exceptional, understanding customer support, including instances of refunds outside standard policy. Conversely, the majority of negative reviews focus heavily on aggressive and potentially fraudulent billing practices (automatic annual charges), coupled with extremely poor, unprofessional, and unhelpful customer service.
What customers like
- Product is great for discovering website improvement areas and e-commerce optimization.
- Exceptional and understanding customer support, with some users receiving refunds outside of policy.
- Ease of integration (e.g., Google Tag Manager) and competitive pricing compared to alternatives.
Main concerns
- Aggressive billing practices, specifically defaulting to annual subscriptions without clear consent, leading to high, unwanted charges.
- Terrible, unprofessional, and rude customer service that dismisses user inquiries.
- Product can be glitchy and requires technical knowledge to utilize effectively.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano