Closely rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
75
Verified customer feedback
About Closely
Closely is a SaaS platform specializing in LinkedIn automation and multi-channel outreach, utilizing AI personalization features to streamline sales prospecting and lead generation. The tool integrates with major CRMs like Salesforce, HubSpot, and Pipedrive to automate messaging, track engagement, and enrich contact data. They also offer a white-label solution for agencies.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 1.7 | 75 | |
| Jan 08, 2026 | 1.7 | 75 | |
| Jan 07, 2026 | 1.7 | 75 | |
| Jan 06, 2026 | 1.7 | 75(+1) | |
| Jan 05, 2026 | 1.7 | 74 | |
| Jan 04, 2026 | 1.7 | 74 | |
| Jan 03, 2026 | 1.7 | 74 | |
| Jan 02, 2026 | 1.7 | 74 | |
| Jan 01, 2026 | 1.7 | 74 | |
| Dec 31, 2025 | 1.7 | 74 |
📊 AI Summary
Closely has an overwhelmingly negative customer sentiment, reflected in its 1.7/5 rating from 74 reviews. The primary complaints revolve around deceptive subscription and cancellation policies, poor customer support responsiveness after purchase, and product functionality issues, including false advertising regarding product features and lead quality. A small minority of users report positive experiences with LinkedIn growth and tool effectiveness.
What customers like
- Positive impact on LinkedIn connections and growth (Review 3)
- Effective tool that performs the work of several others (Review 13)
- AI personalization features are highlighted on the website as a key benefit
Main concerns
- Extremely restrictive and 'shady' subscription cancellation policies requiring 15-25 days notice before renewal, leading to unwanted charges (Reviews 2, 8, 12, 16)
- Poor customer support, especially after payment, with slow responses, unfulfilled promises, and difficulty obtaining refunds (Reviews 4, 5, 14)
- False advertising regarding product features, such as incorrect bra sizing (Review 1, 4) or product functionality issues like disconnected calendars or banned LinkedIn accounts (Review 7, 20)
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AI Analysis
Monthly comparisons powered by GPT-5-nano