CallRail rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
487
Verified customer feedback
About CallRail
CallRail is a SaaS platform specializing in call tracking and marketing attribution software. It helps businesses monitor and analyze phone calls generated from various marketing channels to plug data leaks and understand customer engagement preferences, especially for those who prefer calling over digital submissions.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 4.0 | 487 | |
| Jan 09, 2026 | 4.0 | 487 | |
| Jan 08, 2026 | 4.0 | 487 | |
| Jan 07, 2026 | 4.0 | 487 | |
| Jan 06, 2026 | 4.0 | 487 | |
| Jan 05, 2026 | 4.0 | 487 | |
| Jan 04, 2026 | 4.0 | 487 | |
| Jan 03, 2026 | 4.0 | 487 | |
| Jan 02, 2026 | 4.0 | 487 | |
| Jan 01, 2026 | 4.0 | 487 |
📊 AI Summary
CallRail generally receives high praise for its effective call tracking capabilities and, overwhelmingly, for its exceptional customer support team, who are frequently described as knowledgeable, friendly, and quick to resolve issues. However, a significant minority of reviews highlight serious concerns regarding opaque and high pricing structures, lack of flexibility in billing, and specific functional limitations in certain geographic regions like Australia.
What customers like
- Exceptional, knowledgeable, and friendly customer support team.
- Effective tool for tracking marketing-driven calls and plugging data leaks.
- Platform is generally easy to use and integrates well with other tools like Google Ads.
Main concerns
- Outrageous and inflexible pricing models leading to unexpected overages.
- Poor functionality or lack of local number generation in certain international regions (e.g., Australia).
- Slow response times and escalation issues with Tier 1 support for complex technical problems.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano