Asana rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
0
Verified customer feedback
About Asana
Asana is a Software-as-a-Service (SaaS) platform designed to help teams manage work, projects, and tasks online. It offers features for project management, workflows, automation, goal tracking, and resource management, leveraging AI to assist teams in planning and execution.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
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📊 AI Summary
Asana receives overwhelmingly negative customer reviews, reflected in its low 1.6/5 rating, primarily due to severe issues with customer support, billing practices, and subscription management. While the website promotes advanced features and enterprise adoption, customers frequently report feeling scammed by automatic renewals, difficulty canceling, and a lack of accessible customer service, especially regarding refunds.
What customers like
- The platform itself is described by one reviewer as having 'no issues with the product itself' (though this is an outlier).
- Website highlights strong enterprise adoption (85% of Fortune 100 companies) and robust feature sets like AI integration and extensive integrations.
- The platform is positioned as a comprehensive solution for organizational planning and goal management.
Main concerns
- Extremely poor and non-existent customer support, including zero phone support and long response times for critical issues like cancellation.
- Aggressive and ambiguous automatic subscription renewals leading to unexpected charges and difficulty downgrading or canceling.
- Difficulty accessing or losing access to paid features/projects when attempting to downgrade from paid to free plans, leading to accusations of being 'thieves' or running a 'scam'.
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