AirSlate rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
3,109
Verified customer feedback
About AirSlate
AirSlate is a business automation platform focused on document-heavy workflows, offering no-code solutions to build, route, and sign complex documents. It integrates with major systems like CRM and ERP to automate processes such as data capture, approvals, and eSignatures across various business functions. The platform appears to encompass eSignature services (formerly SignNow) alongside broader workflow automation capabilities.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 08, 2026 | 3.6 | 3,109 | |
| Jan 07, 2026 | 3.6 | 3,109 | |
| Jan 06, 2026 | 3.6 | 3,109 | |
| Jan 05, 2026 | 3.6 | 3,109 | |
| Jan 04, 2026 | 3.6 | 3,109 | |
| Jan 03, 2026 | 3.6 | 3,109 | |
| Jan 02, 2026 | 3.6 | 3,109 | |
| Jan 01, 2026 | 3.6 | 3,109 | |
| Dec 31, 2025 | 3.6 | 3,109(-1) | |
| Dec 30, 2025 | 3.6 | 3,110 |
📊 AI Summary
AirSlate (including its eSignature component, SignNow) receives highly polarized feedback, resulting in an overall mixed rating of 4/5 based on a large volume of reviews. While some users praise the ease of use for basic document signing and the power of its automation features, a significant majority of recent negative reviews focus intensely on deceptive pricing structures, sudden plan changes, hidden limits (especially signature caps), and extremely poor customer service.
What customers like
- Easy to use for basic document uploading and adding signatures/fields (drag and drop).
- Streamlines processes like handling cancellations and managing NDAs/Contracts.
- The broader AirSlate WorkFlow platform is praised for powerful, no-code automation and integration capabilities (e.g., with Salesforce).
Main concerns
- Aggressive and misleading pricing models, including hidden taxes, sudden price hikes, and undisclosed signature limits (e.g., 100 signatures/year cap).
- Severe customer service failures, including unhelpful support, unreturned calls, and tickets being closed without resolution.
- Issues with plan changes post-acquisition (AirSlate acquiring SignNow), leading to unexpected charges and loss of unlimited sends.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano