WP Umbrella rating history
SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
66
Verified customer feedback
About WP Umbrella
WP Umbrella is a Software as a Service (SaaS) platform designed to help agencies and freelancers manage multiple WordPress websites from a single, unified dashboard. It automates essential maintenance tasks including updates, backups, security monitoring, and uptime checks. The platform also provides customizable, white-labeled reports to help users demonstrate the value of their maintenance work to clients.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 4.7 | 66 | |
| Jan 08, 2026 | 4.7 | 66 | |
| Jan 07, 2026 | 4.7 | 66 | |
| Jan 06, 2026 | 4.7 | 66 | |
| Jan 05, 2026 | 4.7 | 66 | |
| Jan 04, 2026 | 4.7 | 66 | |
| Jan 03, 2026 | 4.7 | 66(+1) | |
| Jan 02, 2026 | 4.7 | 65 | |
| Jan 01, 2026 | 4.7 | 65 | |
| Dec 31, 2025 | 4.7 | 65 |
📊 AI Summary
WP Umbrella is highly regarded by users, particularly agencies and freelancers, for its intuitive interface, time-saving bulk actions, and robust feature set covering updates, monitoring, and reporting. Customers frequently praise the proactive and helpful customer support team, often citing it as superior to competitors. While the overall sentiment is overwhelmingly positive, a significant negative review highlights critical failures in the backup and restore functionality.
What customers like
- Intuitive, clean, and easy-to-use dashboard for managing multiple sites.
- Outstanding, proactive, and helpful customer support team.
- Valuable features like customizable, white-labeled maintenance reports for clients.
- Efficient bulk actions for updates, saving significant time.
- GDPR compliant and EU-based hosting, appealing to privacy-conscious users.
Main concerns
- A critical failure in backup functionality resulted in missing files during a restore attempt.
- Poor handling and communication regarding the backup failure incident.
- Initial wait times for chat support can be long (though resolution was often quick).
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano