PlayHT rating history
SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
0
Verified customer feedback
About PlayHT
PlayHT is a Software as a Service (SaaS) platform specializing in AI voice generation, text-to-speech (TTS), and AI voice cloning. They offer a suite of tools for creating realistic, multi-speaker AI voiceovers for various applications including videos, audiobooks, podcasts, and customer experiences.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
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📊 AI Summary
PlayHT receives overwhelmingly negative feedback, reflected in its low 2.4/5 rating from 315 reviews. While some users acknowledge the quality of the voice cloning and the platform's features, the dominant themes revolve around severe customer service failures, unauthorized billing practices, and the unilateral deprecation or modification of previously purchased lifetime deals, leading to accusations of scams.
What customers like
- Voice cloning technology is noted as being very good by some users.
- The platform offers a wide range of features including multi-speaker generation, speech styles, and SSML support.
- One review mentioned positive assistance from the support team regarding a billing issue.
Main concerns
- Widespread reports of lifetime deal customers being downgraded to free plans without notice or compensation.
- Severe customer support issues, including non-responsiveness and failure to honor refund policies.
- Technical issues such as cut-off sentences, buggy voice cloning, and service stopping immediately after renewal or updates.
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