Vapi rating history
SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
11
Verified customer feedback
About Vapi
Vapi is a platform that provides a highly configurable API for developers to build and deploy advanced Voice AI agents. It targets businesses ranging from startups to Fortune 500 companies, enabling them to scale phone operations with features like tool calling, multilingual support, and custom model integration.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 2.4 | 11 | |
| Jan 09, 2026 | 2.4 | 11 | |
| Jan 08, 2026 | 2.4 | 11 | |
| Jan 07, 2026 | 2.4 | 11 | |
| Jan 06, 2026 | 2.4 | 11 | |
| Jan 05, 2026 | 2.4 | 11 | |
| Jan 04, 2026 | 2.4 | 11 | |
| Jan 03, 2026 | 2.4 | 11 | |
| Jan 02, 2026 | 2.4 | 11 | |
| Jan 01, 2026 | 2.4 | 11 |
📊 AI Summary
Vapi presents a highly polarized customer experience, reflected in its low 2.7/5 rating based on a small sample size. While some users praise the system's capabilities and dedicated technical support, a significant number of reviews report severe issues with billing, lack of human customer support, and system glitches.
What customers like
- Great service at fair pricing mentioned by some users.
- Dedicated technical support available, with one user highlighting a technician's passion and dedication.
- The system is described as amazing and the platform is seen as having great potential.
Main concerns
- Severe issues with billing, including money being taken and refunds not being processed.
- Lack of responsive human customer support, with users stuck interacting with bots and experiencing long wait times for replies.
- System instability, including features not working as documented (e.g., DTMF tones) and dashboard modifications failing to save.
- Difficulty in canceling accounts and removing payment information without support.
💡 About This Data
Daily Updates
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AI Analysis
Monthly comparisons powered by GPT-5-nano