Textline rating history
SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
169
Verified customer feedback
About Textline
Textline is a business texting software platform that provides a universal inbox for managing SMS/MMS, webchat, and social media messages. It offers features like group messaging, automations, and integrations to help teams in sales, support, and operations scale their customer communication.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 4.0 | 169 | |
| Jan 08, 2026 | 4.0 | 169 | |
| Jan 07, 2026 | 4.0 | 169 | |
| Jan 06, 2026 | 4.0 | 169 | |
| Jan 05, 2026 | 4.0 | 169 | |
| Jan 04, 2026 | 4.0 | 169 | |
| Jan 03, 2026 | 4.0 | 169 | |
| Jan 02, 2026 | 4.0 | 169 | |
| Jan 01, 2026 | 4.0 | 169 | |
| Dec 31, 2025 | 4.0 | 169 |
📊 AI Summary
Textline generally receives high praise for its excellent customer service, ease of use, and effectiveness in improving business communication, particularly during the pandemic. However, a significant negative theme revolves around billing issues, specifically difficulty canceling service and unauthorized charges after cancellation attempts.
What customers like
- Excellent, patient, and supportive customer service and tech support.
- Easy to use, friendly format, and seamless integration with CRMs like Pipedrive.
- Greatly improved communication efficiency between field experts and office staff.
Main concerns
- Serious issues with billing, including continuing charges after cancellation notice and difficulty obtaining refunds.
- Some users experienced minor product glitches.
- Difficulty contacting support for billing issues, with vague email responses.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano