SurveySparrow rating history
SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
724
Verified customer feedback
About SurveySparrow
SurveySparrow is a SaaS platform offering a unified Voice of Customer (VOC) solution focused on creating engaging, conversational online surveys and forms. They aim to help businesses capture feedback across multiple channels, derive actionable insights using AI (CogniVue), and manage online reputation.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 11, 2026 | 2.9 | 724 | |
| Jan 10, 2026 | 2.9 | 724 | |
| Jan 09, 2026 | 2.9 | 724 | |
| Jan 08, 2026 | 2.9 | 724 | |
| Jan 07, 2026 | 2.9 | 724 | |
| Jan 06, 2026 | 2.9 | 724 | |
| Jan 05, 2026 | 2.9 | 724 | |
| Jan 04, 2026 | 2.9 | 724 | |
| Jan 03, 2026 | 2.9 | 724 | |
| Jan 02, 2026 | 2.9 | 724 |
📊 AI Summary
The overall customer sentiment for SurveySparrow is overwhelmingly negative, reflected in the low 3.1/5 rating based on 725 reviews. While some users praise the conversational survey design and ease of use, the vast majority report severe issues with platform reliability, performance slowdowns, and extremely poor, slow, or non-existent customer support.
What customers like
- Conversational survey design is engaging and can increase response rates.
- The interface is generally easy to use and visually appealing compared to competitors.
- Some users found the tool useful for streamlining feedback gathering and expressing views.
Main concerns
- Extremely slow, unresponsive, or unhelpful customer support (taking days or weeks for resolution).
- Significant performance degradation, including slow loading times and data syncing issues (e.g., with Google Sheets).
- Misleading pricing structures, aggressive upselling/locking responses behind paywalls, and unexpected billing issues.
💡 About This Data
Daily Updates
Data is refreshed every 24 hours
AI Analysis
Monthly comparisons powered by GPT-5-nano