SumUp rating history
FintechHistorical rating trends and review volume analysis
Current Rating
Total Reviews
36,988
Verified customer feedback
Recent Change
About SumUp
SumUp is a financial technology company providing payment acceptance solutions, primarily through mobile card readers and POS systems, designed for small to medium-sized businesses. They offer a range of products including invoicing, business checking, and customer engagement tools to help businesses manage daily operations and finances.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 4.1 | 36,988(+17) | |
| Jan 09, 2026 | 4.1 | 36,971(+28) | |
| Jan 08, 2026 | 4.1 | 36,943(+31) | |
| Jan 07, 2026 | 4.1 | 36,912(+36) | |
| Jan 06, 2026 | 4.1 | 36,876(+76) | |
| Jan 05, 2026 | 4.1 | 36,800(+37) | |
| Jan 04, 2026 | 4.1 | 36,763(+32) | |
| Jan 03, 2026 | 4.1 | 36,731(+58) | |
| Jan 02, 2026 | 4.1 | 36,673(+38) | |
| Jan 01, 2026 | 4.1 | 36,635 |
📊 AI Summary
SumUp is generally well-regarded by users for its ease of use, competitive rates, and fast payouts, making it a popular choice for small businesses and sole traders. However, a significant recurring issue is poor customer support responsiveness, particularly when users require complex account changes or technical troubleshooting. While the core payment functionality is praised, administrative and support experiences often lead to frustration.
What customers like
- Easy setup and intuitive software for beginners and small businesses.
- Competitive transaction rates and fast payout times (often within the hour or next day).
- Versatile payment options, including card readers, tap-to-pay on phone, and e-invoicing.
Main concerns
- Customer support is frequently criticized for being slow, unresponsive (long email waits), or relying too heavily on chatbots.
- Difficulty in completing complex administrative tasks, such as changing business entity status (e.g., Sole Trader to Limited Company).
- Occasional issues with hardware responsiveness or discrepancies between reported successful payments and actual transaction status.
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