SMTP.com rating history
SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
69
Verified customer feedback
About SMTP.com
SMTP.com is a premium email delivery and transactional email API service provider that enables businesses to send high-volume emails reliably. They offer email relay solutions, focusing on high deliverability rates, IP reputation management, and detailed reporting for developers and marketers.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 2.4 | 69 | |
| Jan 08, 2026 | 2.4 | 69 | |
| Jan 07, 2026 | 2.4 | 69 | |
| Jan 06, 2026 | 2.4 | 69 | |
| Jan 05, 2026 | 2.4 | 69 | |
| Jan 04, 2026 | 2.4 | 69 | |
| Jan 03, 2026 | 2.4 | 69 | |
| Jan 02, 2026 | 2.4 | 69 | |
| Jan 01, 2026 | 2.4 | 69 | |
| Dec 31, 2025 | 2.4 | 69 |
📊 AI Summary
SMTP.com receives a low overall rating of 2.5/5, indicating highly polarized customer experiences. While some long-term users praise the service for reliable delivery, competitive rates, and knowledgeable support, a significant number of negative reviews cite abysmal customer service, difficulty canceling accounts, and issues with IP reputation and email deliverability.
What customers like
- Great reporting and a simple, powerful UI.
- Prompt, knowledgeable, and responsive support for some users.
- Reliable service with excellent deliverability rates for satisfied customers.
- Smooth setup process and scalable infrastructure.
Main concerns
- Extremely difficult cancellation process, often requiring 30 days' notice and multiple support requests.
- Poor customer service, including unhelpful responses and refusal to address issues like RBL listings or account blocks.
- Issues with dedicated IP quality, intermittent delivery failures, and poor performance with specific plugins (e.g., WordPress).
- Unreasonable policies regarding refunds and account closure.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano