Sage CRM rating history
SaaS/SoftwareHistorical rating trends and review volume analysis
Current Rating
Total Reviews
19,127
Verified customer feedback
Recent Change
About Sage CRM
Sage CRM provides business management software solutions, primarily focusing on CRM, payroll, and accounting systems like Sage 50 and Sage 200. The software aims to help businesses manage customer relations, track costs, and handle HR and payroll processes.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 3.8 | 19,127(+2) | ↓-0.10 |
| Jan 08, 2026 | 3.9 | 19,125(+5) | |
| Jan 07, 2026 | 3.9 | 19,120(+4) | |
| Jan 06, 2026 | 3.9 | 19,116(+3) | ↑+0.10 |
| Jan 05, 2026 | 3.8 | 19,113 | |
| Jan 04, 2026 | 3.8 | 19,113(+1) | |
| Jan 03, 2026 | 3.8 | 19,112(+1) | |
| Jan 02, 2026 | 3.8 | 19,111 | |
| Jan 01, 2026 | 3.8 | 19,111(+1) | |
| Dec 31, 2025 | 3.8 | 19,110 |
📊 AI Summary
Sage CRM receives a mixed but generally positive reception, with an overall rating of 3.9/5. Customers frequently praise the high quality and helpfulness of the technical and payroll support staff, often citing specific employees for excellent service. However, there are significant criticisms regarding software usability, complexity (especially Sage 200), missing basic features in certain modules (like HR), and issues with billing/account access.
What customers like
- Exceptional and highly knowledgeable customer and technical support staff who go above and beyond to resolve issues.
- Software is generally easy to use with good reporting capabilities and friendly user interfaces.
- Efficient issue resolution processes, including direct remote access support.
Main concerns
- Software complexity and usability issues, with some users finding Sage 200 overly complicated or missing useful features from older versions.
- Lack of basic functionality in certain modules, such as HR platforms missing simple features like tracking probation end dates.
- Recurring issues with account access (being locked out due to perceived non-payment despite active direct debits) and unexpected cost increases for bundled services.
💡 About This Data
Daily Updates
Data is refreshed every 24 hours
AI Analysis
Monthly comparisons powered by GPT-5-nano