PC Matic rating history
SaaS/SoftwareHistorical rating trends and review volume analysis
Current Rating
Total Reviews
20
Verified customer feedback
Recent Change
About PC Matic
PC Matic is a cybersecurity company offering antivirus, endpoint security, and application allowlisting solutions for both home users and businesses. They emphasize their products are proudly American-made and feature 100% USA-based support. Their core technology includes SuperShield, a real-time protection component utilizing a default-deny approach.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 1.8 | 20(+1) | ↓-0.10 |
| Jan 08, 2026 | 1.9 | 19 | |
| Jan 06, 2026 | 1.9 | 19 | |
| Jan 05, 2026 | 1.9 | 19 | |
| Jan 04, 2026 | 1.9 | 19 | |
| Jan 03, 2026 | 1.9 | 19 | |
| Jan 02, 2026 | 1.9 | 19 | |
| Jan 01, 2026 | 1.9 | 19 | |
| Dec 31, 2025 | 1.9 | 19 | |
| Dec 30, 2025 | 1.9 | 19 |
📊 AI Summary
PC Matic receives overwhelmingly negative customer feedback, reflected in its 1.9/5 rating, primarily due to severe issues with customer service accessibility and billing disputes. While the website heavily promotes 100% USA-based support, customers consistently report an inability to reach a human representative via phone or email for technical or billing problems. The few positive reviews mention effective virus protection, but these are heavily outweighed by complaints regarding poor support, unexpected renewals, and software functionality issues.
What customers like
- One user reported never having a virus since hiring them and receiving help escaping a scam at no extra charge.
- The product itself was noted by one user as not disappointing for a non-tech person.
- The company advertises award-winning protection and high recommendation rates (98% recommended on the site).
Main concerns
- Severe lack of accessible customer service; customers cannot reach a person by phone or email for support or billing issues.
- Frequent complaints about unauthorized automatic renewals and difficulty canceling services or obtaining refunds.
- Technical support is reported as ineffective, sometimes worsening existing software problems, and failing to provide promised phone assistance.
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