Proton Mail rating history
SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
1,245
Verified customer feedback
Recent Change
About Proton Mail
Proton Mail is a Swiss-based technology company providing secure, end-to-end encrypted email services, positioning itself as a privacy-focused alternative to mainstream providers like Gmail. The company offers a broader ecosystem of privacy tools, including VPN, cloud storage (Proton Drive), password management (Proton Pass), and business solutions.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 2.2 | 1,245(+81) | |
| Jan 08, 2026 | 2.2 | 1,164 | |
| Jan 07, 2026 | 2.2 | 1,164 | |
| Jan 06, 2026 | 2.2 | 1,164(-1) | |
| Jan 05, 2026 | 2.2 | 1,165 | |
| Jan 04, 2026 | 2.2 | 1,165(-1) | |
| Jan 03, 2026 | 2.2 | 1,166(+1) | |
| Jan 02, 2026 | 2.2 | 1,165(-1) | |
| Jan 01, 2026 | 2.2 | 1,166(+1) | |
| Dec 31, 2025 | 2.2 | 1,165 |
📊 AI Summary
Proton Mail receives overwhelmingly negative customer feedback, reflected in its low 2.2/5 rating, despite strong marketing claims about privacy and security. While the core encryption technology is acknowledged as a key differentiator, users frequently report severe issues with customer service, account access, app stability, and email delivery reliability.
What customers like
- Core end-to-end encryption (E2EE) and zero-access encryption are recognized as strong features.
- The service is trusted by many for privacy and security, especially journalists and activists.
- The company offers a broad ecosystem of integrated privacy tools (VPN, Drive, Pass).
Main concerns
- Customer service is widely criticized as non-existent, unhelpful, or trapped in automated loops.
- Frequent technical issues, including app malfunctions, common outages, and problems with email delivery/account access (e.g., being flagged for 'suspicious activity').
- Concerns over losing access to email addresses if subscriptions lapse, and issues with account activation/importing.
💡 About This Data
Daily Updates
Data is refreshed every 24 hours
AI Analysis
Monthly comparisons powered by GPT-5-nano