Proton Drive rating history
SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
0
Verified customer feedback
About Proton Drive
Proton Drive is a cloud storage service that emphasizes end-to-end encryption and Swiss privacy laws to secure user files, photos, and documents. It is part of the broader Proton ecosystem, which includes encrypted email, VPN, and password management services. The company targets both individual users and businesses seeking privacy-focused data storage solutions.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
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📊 AI Summary
Proton Drive receives a low overall rating, primarily due to severe issues with customer support, account management, and billing transparency. While the core security features are acknowledged as strong, many users report frustrating experiences with account suspensions, slow or unhelpful support responses, and unexpected charges, leading to significant dissatisfaction.
What customers like
- Core security and privacy features are generally considered strong and reliable.
- The concept of end-to-end encryption is appreciated by users.
- The service offers a free tier (5GB) for basic use.
Main concerns
- Extremely poor and slow customer support, often failing to resolve critical issues like account lockouts or billing disputes.
- Frequent reports of unexpected account suspensions or blocks without clear explanation or timely resolution.
- Issues with usability, such as difficulties uploading large folders via the browser and lack of desktop clients for certain operating systems (e.g., Linux).
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