PIA VPN rating history
SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
10,792
Verified customer feedback
Recent Change
About PIA VPN
Private Internet Access (PIA) is a long-standing VPN service provider offering secure, encrypted internet connections across a global network of servers in 91 countries. The service focuses on user privacy, offering features like a strict no-logs policy, unlimited device connections, and advanced configuration options. PIA also offers premium add-ons such as a dedicated IP address and a privacy-focused antivirus.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 4.3 | 10,792(+2) | |
| Jan 08, 2026 | 4.3 | 10,790(+1) | |
| Jan 07, 2026 | 4.3 | 10,789 | |
| Jan 06, 2026 | 4.3 | 10,789(+4) | |
| Jan 05, 2026 | 4.3 | 10,785(+3) | |
| Jan 04, 2026 | 4.3 | 10,782(+2) | |
| Jan 03, 2026 | 4.3 | 10,780 | |
| Jan 02, 2026 | 4.3 | 10,780 | |
| Jan 01, 2026 | 4.3 | 10,780(+1) | |
| Dec 31, 2025 | 4.3 | 10,779 |
📊 AI Summary
PIA VPN generally receives very positive feedback, with customers praising its long-term reliability, fast connection speeds, and strong privacy stance, including a proven no-logs policy. Users frequently highlight excellent customer support and the service's ability to bypass geo-restrictions and work reliably in challenging network environments. While the core VPN service is highly rated, minor issues were noted regarding the performance of the Windows app and dissatisfaction with an ancillary antivirus product.
What customers like
- Proven, long-standing no-logs policy, even under government subpoena.
- Fast connection speeds suitable for streaming and torrenting, with minimal disconnections.
- Excellent, responsive customer service that resolves technical issues quickly.
- High configurability and flexibility, supporting various operating systems and hardware.
- Good value for money, often cited with long-term subscription plans.
Main concerns
- The Windows application was reported as slightly laggy on mid-end hardware.
- Dissatisfaction with the ancillary Antivirus product, specifically the Web Shield feature not working as advertised.
- One instance of poor customer service interaction regarding the Antivirus product.
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