PayPal rating history
FintechHistorical rating trends and review volume analysis
Current Rating
Total Reviews
36,418
Verified customer feedback
Recent Change
About PayPal
PayPal is a global online payments system that facilitates electronic transfers of money between individuals and businesses. It serves as a digital wallet and payment processor for online transactions, offering services like payment processing, buyer/seller protection, and 'Pay in 3' installment options.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 1.3 | 36,418(+17) | |
| Jan 09, 2026 | 1.3 | 36,401(+9) | |
| Jan 08, 2026 | 1.3 | 36,392(+23) | |
| Jan 07, 2026 | 1.3 | 36,369(+28) | |
| Jan 06, 2026 | 1.3 | 36,341(+19) | |
| Jan 05, 2026 | 1.3 | 36,322(+13) | |
| Jan 04, 2026 | 1.3 | 36,309(+16) | |
| Jan 03, 2026 | 1.3 | 36,293(+15) | |
| Jan 02, 2026 | 1.3 | 36,278(+10) | |
| Jan 01, 2026 | 1.3 | 36,268 |
📊 AI Summary
The overall customer sentiment for PayPal is overwhelmingly negative, reflected by an extremely low average rating of 1.3/5. Key complaints center on severe issues with customer service, account freezes/closures without clear reason, and failures in buyer/seller protection claims.
What customers like
- None explicitly mentioned in the provided 1- and 2-star reviews.
Main concerns
- Extremely poor and unresponsive customer service, often involving long hold times and being passed between departments.
- Frequent issues with payment authorization, account freezes, and permanent account closures, sometimes resulting in withheld funds.
- Buyer/Seller protection programs are perceived as ineffective, often siding with the seller or failing to resolve disputes adequately, even when evidence is provided.
💡 About This Data
Daily Updates
Data is refreshed every 24 hours
AI Analysis
Monthly comparisons powered by GPT-5-nano