Omnisend rating history
SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
0
Verified customer feedback
About Omnisend
Omnisend is a marketing automation platform specializing in omnichannel communication for e-commerce businesses, integrating email, SMS, and web push notifications. The platform focuses on helping users build their audience, automate workflows, and send targeted campaigns to drive sales growth. It offers features like AI segmentation, reporting, and easy migration from competing services.
📈 Latest Analysis
Key Factors
- Customer support responsiveness remains a persistent issue (mentioned in both periods)
- Introduction of 'unexpected billing practices' as a new, significant pain point in the current period
- Core strengths (ease of use, automation) remain highly praised
Recommendations
- Immediately audit and clarify all billing practices to address new user concerns.
- Implement a dedicated support escalation path for billing-related inquiries.
- Continue leveraging positive feedback on automation features in marketing materials.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|
📊 AI Summary
Omnisend generally receives positive feedback, evidenced by a high number of 5-star reviews, with users frequently praising its ease of use and robust automation features. However, a notable minority of users report significant issues, primarily concerning customer support responsiveness and unexpected billing practices. The overall sentiment leans positive, but recurring pain points suggest areas needing immediate operational improvement.
What customers like
- Ease of use and intuitive interface for setting up automations.
- Strong automation capabilities that effectively drive sales.
- Good integration with Shopify and other e-commerce platforms.
Main concerns
- Significant frustration with slow or unhelpful customer support responses.
- Complaints about unexpected or difficult-to-cancel billing/subscriptions.
- Occasional issues with deliverability or message synchronization.
Key Themes
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