NVivo rating history
SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
5
Verified customer feedback
About NVivo
NVivo, a Lumivero product, is a leading provider of qualitative data analysis (QDA) software designed to help researchers discover insights from unstructured data like text, audio, video, and images. The software offers features for coding, querying, visualization, and collaboration, enhanced by AI capabilities in its latest release, NVivo 15. It serves various industries, including Higher Education, Government, and Healthcare.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 2.5 | 5 | |
| Jan 09, 2026 | 2.5 | 5 | |
| Jan 08, 2026 | 2.5 | 5 | |
| Jan 07, 2026 | 2.5 | 5 | |
| Jan 06, 2026 | 2.5 | 5 | |
| Jan 05, 2026 | 2.5 | 5 | |
| Jan 04, 2026 | 2.5 | 5 | |
| Jan 03, 2026 | 2.5 | 5 | |
| Jan 02, 2026 | 2.5 | 5 | |
| Jan 01, 2026 | 2.5 | 5 |
📊 AI Summary
The overall customer sentiment for NVivo is overwhelmingly negative, reflected in a low average rating of 2.8/5 based on three reviews. Key complaints center on extremely poor customer support, a difficult and confusing onboarding/licensing process, and specific functional limitations, such as the inability to export codes from Mac. While the website promotes advanced features and industry leadership, customer experiences highlight significant usability and support failures.
What customers like
- Website highlights advanced features like AI Assistant for faster analysis.
- Website emphasizes robust data import capabilities from various sources.
- Website promotes real-time collaboration features (NVivo Collaboration Cloud).
Main concerns
- Customer support is described as useless, unresponsive, and closing tickets without communication.
- The onboarding and free trial process is highly user-unfriendly, confusing, and error-prone.
- Specific functional limitations noted, such as the inability to export codes from Mac.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano