NordPass rating history
SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
1,934
Verified customer feedback
About NordPass
NordPass is a Software as a Service (SaaS) provider specializing in secure password management solutions for both personal and business users. The platform offers features like secure sharing, data breach scanning, built-in authenticators, and passkey support to help organizations and individuals store, manage, and autofill sensitive credentials.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 4.0 | 1,934 | |
| Jan 09, 2026 | 4.0 | 1,934 | |
| Jan 08, 2026 | 4.0 | 1,934 | |
| Jan 07, 2026 | 4.0 | 1,934 | |
| Jan 06, 2026 | 4.0 | 1,934 | |
| Jan 05, 2026 | 4.0 | 1,934 | |
| Jan 04, 2026 | 4.0 | 1,934 | |
| Jan 03, 2026 | 4.0 | 1,934 | |
| Jan 02, 2026 | 4.0 | 1,934 | |
| Jan 01, 2026 | 4.0 | 1,934 |
📊 AI Summary
NordPass receives mixed feedback, with a generally positive overall rating driven by exceptional customer support experiences and innovative features like Passkeys. However, recurring issues with application stability, login failures, and browser extension functionality significantly detract from the user experience for some customers.
What customers like
- Exceptional and highly responsive customer support staff (Kingsley, Alex, Andrew, Maya, Triss) who are patient and effective at resolving complex login and technical issues.
- Positive reception for innovative features, particularly the introduction and functionality of Passkeys.
- Strong security architecture, including end-to-end encryption (XChaCha20) and zero-knowledge architecture.
Main concerns
- Significant stability and reliability issues, including the application failing to react to login requests or displaying authorization errors.
- Frustration with browser extension performance, specifically the lack of auto-fill prompts or icon display in browsers like Firefox.
- Difficult account cancellation process requiring email contact and detailed data requests, alongside restrictive refund policies.
💡 About This Data
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AI Analysis
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