Ninja Forms rating history
SaaS (Software as a Service) / Plugin DevelopmentHistorical rating trends and review volume analysis
Current Rating
Total Reviews
2
Verified customer feedback
About Ninja Forms
Ninja Forms develops and provides a free, drag-and-drop form builder plugin for WordPress, allowing users to create everything from simple contact forms to advanced business applications. The company offers a core free product supplemented by numerous premium add-ons and memberships for advanced functionality, integrations, and specialized features.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 3.2 | 2 | |
| Jan 08, 2026 | 3.2 | 2 | |
| Jan 07, 2026 | 3.2 | 2 | |
| Jan 06, 2026 | 3.2 | 2 | |
| Jan 05, 2026 | 3.2 | 2 | |
| Jan 04, 2026 | 3.2 | 2 | |
| Jan 03, 2026 | 3.2 | 2 | |
| Jan 02, 2026 | 3.2 | 2 | |
| Jan 01, 2026 | 3.2 | 2 | |
| Dec 31, 2025 | 3.2 | 2 |
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📊 AI Summary
Customer sentiment for Ninja Forms is mixed, reflecting a strong product offering contrasted by inconsistent customer support experiences. While many users praise the plugin's ease of use, extensive features, and excellent documentation, a significant negative review highlights severe issues with support responsiveness and bug resolution for specific add-ons.
What customers like
- Excellent product features and functionality, both free and paid versions.
- Top-notch, amazing, and prompt customer support (mentioned by positive reviewers).
- Extensive documentation available for self-learners.
- Competitive pricing and the ability to purchase premium features individually.
Main concerns
- Severe lack of communication and resolution time regarding bugs in specific add-ons (e.g., User Management).
- Customer support responses were unhelpful and provided no timeline for fixes.
- Inconsistent support experience across different users.
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AI Analysis
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