NapoleonCat rating history
SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
184
Verified customer feedback
About NapoleonCat
NapoleonCat is a SaaS platform designed to help businesses manage and automate their social media customer service, engagement, and marketing efforts. It centralizes interactions from various platforms into a single dashboard, offering tools for moderation, publishing, analytics, and AI-powered assistance.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 3.3 | 184 | |
| Jan 09, 2026 | 3.3 | 184 | |
| Jan 08, 2026 | 3.3 | 184(+1) | ↓-0.10 |
| Jan 07, 2026 | 3.4 | 183 | |
| Jan 06, 2026 | 3.4 | 183 | |
| Jan 05, 2026 | 3.4 | 183 | |
| Jan 04, 2026 | 3.4 | 183 | |
| Jan 03, 2026 | 3.4 | 183 | |
| Jan 02, 2026 | 3.4 | 183 | |
| Jan 01, 2026 | 3.4 | 183 |
📊 AI Summary
NapoleonCat receives overwhelmingly positive feedback for its customer support, professionalism, and deep product knowledge, with many users praising quick response times and helpful service regarding product issues or warranty claims. However, the overall rating is pulled down by a few extremely negative reviews concerning severe product failures and frustrating warranty claim processes, indicating a significant disparity in customer experiences.
What customers like
- Excellent, professional, and friendly customer support with deep product knowledge.
- Quick response times (often within hours) for support and issue resolution.
- Accommodating and efficient handling of warranty claims and spare part delivery.
Main concerns
- Severe product failures (e.g., grills catching fire) leading to unsatisfactory claim resolutions.
- Frustrating warranty claim processes, particularly regarding component warranties (e.g., gas hoses).
- Extremely long and difficult resolution processes for complex issues (e.g., 35 days, 25+ emails).
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano