Lucidchart rating history
SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
99
Verified customer feedback
About Lucidchart
Lucidchart is a SaaS company providing an intelligent diagramming solution that enables teams to create visuals for processes, infrastructure, and organizational structures. It offers AI-powered features, data linking, and real-time collaboration tools to improve visual communication and decision-making. The platform integrates with numerous business applications to streamline workflows.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 1.4 | 99 | |
| Jan 09, 2026 | 1.4 | 99 | |
| Jan 08, 2026 | 1.4 | 99 | |
| Jan 07, 2026 | 1.4 | 99 | |
| Jan 06, 2026 | 1.4 | 99 | |
| Jan 05, 2026 | 1.4 | 99 | |
| Jan 04, 2026 | 1.4 | 99 | |
| Jan 03, 2026 | 1.4 | 99 | |
| Jan 02, 2026 | 1.4 | 99 | |
| Jan 01, 2026 | 1.4 | 99 |
📊 AI Summary
Lucidchart is overwhelmingly viewed negatively by customers, despite the product functionality being acknowledged as capable. The primary complaints revolve around aggressive and misleading subscription practices, including unexpected annual billing, difficulty canceling, and a strict no-refund policy. Customer service is frequently cited as unhelpful when addressing billing disputes, leading to significant customer frustration.
What customers like
- The core product functionality and platform capabilities are generally considered well-built and capable.
- The platform offers strong integration capabilities with other business tools.
- One review noted a successful refund experience, suggesting some level of customer support responsiveness.
Main concerns
- Aggressive subscription tactics, including tricking users into annual plans during free trials and failing to notify about renewals.
- Strict, non-negotiable no-refund policy, even for long-term or enterprise customers seeking plan adjustments.
- Poor customer support responsiveness and unwillingness to negotiate billing issues or honor prior agreements.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano