iContact rating history
SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
0
Verified customer feedback
About iContact
iContact is a Software as a Service (SaaS) provider offering an email marketing platform designed for businesses, particularly small and independent businesses. The platform provides tools for email building, automation, analytics, contact management, and social posting integration. They offer a free trial and tiered pricing plans starting at $9/month.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
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📊 AI Summary
iContact has an overwhelmingly negative customer sentiment, reflected in a very low overall rating of 2.3/5 based on the provided reviews. While the website promotes ease of use and exceptional support, customer reviews frequently cite severe issues with platform security, unresponsive and unprofessional customer service, difficulty with account cancellation, and unauthorized billing/refusal to issue refunds.
What customers like
- Website claims ease of use with a drag-and-drop builder and predesigned templates.
- Website highlights features like AI-powered content assistance and real-time analytics.
- One historical review praises long-term use and responsive customer support (contradicted by current reviews).
Main concerns
- Severe security concerns, including platform instability and potential security breaches.
- Extremely poor customer support, characterized by dismissiveness, unprofessionalism, and evasion regarding cancellations and refunds.
- Aggressive billing practices, including unauthorized account renewals and refusal to refund charges for inactive or canceled accounts.
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