Hootsuite rating history
SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
518
Verified customer feedback
About Hootsuite
Hootsuite is a Software as a Service (SaaS) platform specializing in social media marketing and management. It provides tools for publishing, scheduling content, analytics, social listening, engagement, and AI-assisted content creation across multiple social networks.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 1.7 | 518 | |
| Jan 08, 2026 | 1.7 | 518 | |
| Jan 07, 2026 | 1.7 | 518 | |
| Jan 06, 2026 | 1.7 | 518 | |
| Jan 05, 2026 | 1.7 | 518 | |
| Jan 04, 2026 | 1.7 | 518(+1) | |
| Jan 03, 2026 | 1.7 | 517 | |
| Jan 02, 2026 | 1.7 | 517 | |
| Jan 01, 2026 | 1.7 | 517 | |
| Dec 31, 2025 | 1.7 | 517 |
📊 AI Summary
Hootsuite receives an extremely low overall rating of 1.8/5, driven by severe negative feedback regarding billing practices and customer service. While a small minority of users praise the platform's power and intuitiveness for managing multiple accounts, the overwhelming majority of reviews cite issues with unauthorized charges, difficulty obtaining refunds, and unresponsive or unhelpful customer support.
What customers like
- The platform itself is powerful, intuitive, and effective for managing multiple client accounts.
- Features like scheduling, analytics, and content creation are appreciated by some long-term users.
- The platform is designed to simplify workflows and boost engagement.
Main concerns
- Widespread allegations of unauthorized auto-renewals, unexpected high charges, and difficulty canceling subscriptions.
- Extremely poor customer service, characterized by unresponsiveness, refusal to issue refunds, and reliance on automated support systems.
- Technical issues leading to service interruptions (e.g., connection failures) combined with a lack of timely resolution from support.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano