Gorgias rating history
SaaS (Software as a Service)Historical rating trends and review volume analysis
Current Rating
Total Reviews
138
Verified customer feedback
About Gorgias
Gorgias is a Conversational AI platform designed as a modern helpdesk specifically for e-commerce businesses. It centralizes customer messages from various channels (email, social media, chat, SMS, voice) into one inbox, leveraging AI to automate support and drive sales.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 3.0 | 138 | |
| Jan 09, 2026 | 3.0 | 138 | |
| Jan 08, 2026 | 3.0 | 138 | |
| Jan 07, 2026 | 3.0 | 138 | |
| Jan 06, 2026 | 3.0 | 138 | |
| Jan 05, 2026 | 3.0 | 138 | |
| Jan 04, 2026 | 3.0 | 138 | |
| Jan 03, 2026 | 3.0 | 138 | |
| Jan 02, 2026 | 3.0 | 138 | |
| Jan 01, 2026 | 3.0 | 138 |
📊 AI Summary
Gorgias presents a highly polarized customer experience, evidenced by an overall rating of 3.1/5. While satisfied users praise the product's ease of use, feature improvements, and effective support, a significant majority of negative reviews cite aggressive and harassing sales/marketing tactics, exorbitant and difficult-to-cancel pricing structures, and poor customer service responsiveness when issues arise.
What customers like
- Product is critical to business success and is continuously improving with new features.
- Support team is great to work with when issues are successfully escalated.
- Easy to use and set up, especially compared to complex CRMs like Salesforce.
- AI Agent successfully resolves a high percentage of inquiries (up to 60% claimed).
Main concerns
- Aggressive, persistent, and harassing sales/marketing tactics, including unsolicited spam emails and calls.
- Pricing is considered too high, with reports of being automatically charged for unwanted plans after trials, and difficulty canceling subscriptions.
- Poor customer support availability and slow response times when users encounter critical system issues or need to cancel.
- Software glitches, data loss, and unhelpful, standardized support responses.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano