CyberGhost rating history
SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
0
Verified customer feedback
About CyberGhost
CyberGhost is a Virtual Private Network (VPN) service provider offering fast, secure, and private internet connections. The service is designed to help users access geo-restricted content, enhance online privacy, and secure connections across various platforms including Windows, Mac, Android, and Fire TV.
📈 Latest Analysis
Key Factors
- No change in overall rating (4/5)
- Identical core positive drivers (fast speeds, desktop UI)
- Identical core negative drivers (mobile connection stability, customer service access)
Recommendations
- Investigate and prioritize fixes for mobile connection stability issues, as this remains a persistent complaint.
- Review customer service staffing/response times to address difficulties in reaching support.
- Maintain focus on desktop performance, which is driving positive sentiment.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
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📊 AI Summary
CyberGhost maintains a strong overall rating, driven by frequent praise for its fast speeds and user-friendly interface, particularly on desktop. However, recent feedback indicates recurring issues with connection stability on mobile devices and difficulties reaching customer support when problems arise.
What customers like
- Consistently praised for very fast connection speeds, often cited as a top performer.
- Users frequently mention the intuitive and easy-to-use interface, especially on Windows.
- Positive remarks regarding the large number of available servers and locations.
Main concerns
- Multiple recent reports of frequent connection drops and instability specifically on Android and iOS apps.
- Several users expressed frustration with slow or unresponsive customer support when seeking technical help.
- Some complaints about the service occasionally failing to bypass geo-restrictions for specific streaming platforms.
Key Themes
💡 About This Data
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AI Analysis
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