Capsule CRM rating history
SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
61
Verified customer feedback
About Capsule CRM
Capsule CRM is a Software as a Service (SaaS) solution designed to help small and growing businesses manage customer relationships, streamline sales pipelines, and automate workflows. It focuses on providing an easy-to-use, affordable platform that centralizes customer data, tasks, and interactions.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 4.5 | 61 | |
| Jan 09, 2026 | 4.5 | 61 | |
| Jan 08, 2026 | 4.5 | 61 | |
| Jan 07, 2026 | 4.5 | 61 | |
| Jan 06, 2026 | 4.5 | 61 | |
| Jan 05, 2026 | 4.5 | 61 | |
| Jan 04, 2026 | 4.5 | 61 | |
| Jan 03, 2026 | 4.5 | 61 | |
| Jan 02, 2026 | 4.5 | 61 | |
| Jan 01, 2026 | 4.5 | 61 |
📊 AI Summary
Capsule CRM generally receives high praise for its ease of use, intuitive interface, and affordability, making it a popular choice for small and growing businesses. Long-term users appreciate its consistent growth and strong integration capabilities, particularly with Xero. However, a significant negative theme revolves around the removal of features (like the Twitter API integration) and isolated reports of poor customer service.
What customers like
- Very easy to use, simple, and intuitive interface, requiring minimal onboarding time.
- Strong integration capabilities, especially with Xero and Square, streamlining quoting and invoicing.
- Affordable pricing structure and excellent value for money.
- Responsive and helpful customer support team (mentioned by several users).
Main concerns
- Removal of key features, specifically the Twitter API integration, due to refusal to pay for access.
- Isolated reports of abysmal and unhelpful customer service.
- Desire for enhanced features, such as a standalone, no-code form link for external websites.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano