BILL rating history
Fintech / SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
1,544
Verified customer feedback
Recent Change
About BILL
BILL provides an AI-powered financial operations platform designed to streamline Accounts Payable (AP), Accounts Receivable (AR), spend management, and expense tracking for businesses and accounting firms. The platform integrates features like bill creation, payment processing (ACH, card payments), invoicing, and cash flow forecasting into a unified system. BILL also offers business credit and spend management tools, often in partnership with accounting software.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Dec 18, 2025 | 2.4 | 1,544(+10) | |
| Nov 21, 2025 | 2.4 | 1,534 |
Similar Companies
📊 AI Summary
BILL has a very poor overall rating (2.4/5) driven by significant customer dissatisfaction, primarily centered on extremely poor customer service, confusing platform usability, and frustrating payment delays. While the website promotes efficiency and AI-powered automation, reviews frequently cite issues with money being held, difficult setup, and unresponsive support channels, leading to a highly negative user experience.
What customers like
- Some users report efficiency gains (e.g., 20% efficiency increase, 90% faster payment processing) in case studies.
- The platform integrates well with accounting software like QuickBooks (mentioned in customer stories).
- The platform supports international payments (though this feature also drew complaints).
Main concerns
- Extremely poor and non-existent customer service, often involving long hold times, transfers, and inability to reach a human agent.
- Significant delays in fund transfers (holding money for 4-7 days) and confusing payment limits, contradicting claims of fast electronic transfers.
- Complicated setup, confusing platform navigation, and unexpected account deactivations without clear communication.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano